附件三(2011.11.18徐先生致信老建榮先生)

    Dear Mr. Lo，

    老建榮先生：

    I received a letter from your firm still saying you need me to refund the money and I am repeating telling that if I have given the chance for your staff/your agent to ask the doctor to decide approving the case or not and I have been told the case is approved after investigation. If you tell me I am not covered before admission to hospital， I will choose not to do the surgery or go to public room/ public hospital or choose my work insurance to claim.

    我收到貴公司的來(lái)信，還繼續(xù)要求我退款。我也多次說(shuō)過(guò)我是否給過(guò)你們員工/代理機(jī)會(huì)讓醫(yī)生同意這個(gè)案子。我也被告知這個(gè)案子在經(jīng)過(guò)調(diào)查后已經(jīng)被通過(guò)了。如果你在我入院之前告訴我保險(xiǎn)不能報(bào)銷(xiāo)費(fèi)用，那我會(huì)選擇公里醫(yī)院或者用我的公司保險(xiǎn)來(lái)報(bào)銷(xiāo)。

    Also， the attached letter has been telling my surgery and the MIT test has nothing to do with historical factors.

    另外，附件的信件也證明了我的手術(shù)和MIT測(cè)試和沒(méi)有受到以往病史的影響。

    Should you think this case can be resolved， I would like to have a face to face meeting or phone discussion with you.

    如果您覺(jué)得這個(gè)案子可以商討解決，我很樂(lè)意和您當(dāng)面交流或者電話討論。

    附件四(2011.12.29老建榮先生回復(fù)徐先生)

    Thank you for your email of today.

    謝謝你的郵件

    Allow me to be brief and not data specific， being sensitive on data privacy for communications over the internet.

    出于互聯(lián)網(wǎng)交流的數(shù)據(jù)隱私安全問(wèn)題的考慮，請(qǐng)?jiān)试S我只做簡(jiǎn)單說(shuō)明，我也不會(huì)提到任何具體的數(shù)據(jù)信息。

    1) Until we receive the refund， the hospital bills belong to us， not you. We do not hold any of your receipt and have nothing to return to you.

    在我們收到退款前，醫(yī)院賬單歸我們所有。我們手里沒(méi)有您的任何收據(jù)，也沒(méi)有任何東西可以歸還給您。

    2) Your successful claim or not against any insurer is not a point of our consideration in demanding the refund， and we are not liable to any issues arising between yourself and any third parties.

    您針對(duì)任一保險(xiǎn)公司的索賠成功與否和我們要求退款無(wú)關(guān)，我們也不會(huì)受到您和第三方之間任何事情的影響。

    Our position has been very clearly stated in our various letters to you. I have also listened to your calls in and before last week， but unfortunately， based on the information on hand we have decided our position would not change.

    我們?cè)谥敖o您發(fā)的多封郵件中已經(jīng)清楚說(shuō)明我們的立場(chǎng)。我也聽(tīng)到您在上周及上周前打來(lái)的電話，但是基于我們手頭上的資料，我們的立場(chǎng)不會(huì)改變。

    附件五(2011.12.29徐先生致信老建榮先生)

    老建榮先生：

    在12月27日19：52我公司的門(mén)戶網(wǎng)站接到關(guān)于人民幣存款的投訴，被投訴人是我。投訴訊息是：“***，你的事情全HSCB都知道了，好玩嗎？請(qǐng)一定轉(zhuǎn)給東亞銀行[28.30 -1.39%]的***先生！”投訴人是匯豐人壽為我安排的客服專(zhuān)案經(jīng)理。

    接到騷擾后，我會(huì)跟我們的相關(guān)法律部門(mén)和我個(gè)人的律師研究一下，這是否是一個(gè)違規(guī)與騷擾個(gè)人與銀行的行為，并保留我的權(quán)利與有關(guān)方面作出進(jìn)一步的投訴、申訴和起訴等可能性的行動(dòng)。

    我重申，這本是我個(gè)人與匯豐人壽商議與溝通的事情，但我看到匯豐人壽用這樣的方式把個(gè)人的事情騷擾到我的公司，我認(rèn)為是非常不道德的。

    附件六(2011.12.29老建榮先生回復(fù))

    Thank you for your email.

    謝謝你的來(lái)信。

    Rest assured we will take this case very seriously.

    我們將對(duì)此事嚴(yán)肅處理

    Terry Lo

    老建榮